Bushfire Recovery

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This page is here to support our community in recovery from bushfire. If you have been affected, there are a range of supports still available.

NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

OTHER SUPPORT :

COMMUNITY HUBS

Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION




LOCAL RECOVERY SUPPORT SERVICES

FOR LOCAL RECOVERY SUPPORT SERVICES CLICK HERE






FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.

We know people can be affected by bushfire in many, varied ways over a long period of time. Please be aware that there are still a range of supports available from services that can meet with you in your home or community. For more information view the listing HERE.

For the latest information on Flood Recovery, please head to our Flood Recovery Information page

This page is here to support our community in recovery from bushfire. If you have been affected, there are a range of supports still available.

NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

OTHER SUPPORT :

COMMUNITY HUBS

Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION




LOCAL RECOVERY SUPPORT SERVICES

FOR LOCAL RECOVERY SUPPORT SERVICES CLICK HERE






FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.

We know people can be affected by bushfire in many, varied ways over a long period of time. Please be aware that there are still a range of supports available from services that can meet with you in your home or community. For more information view the listing HERE.

For the latest information on Flood Recovery, please head to our Flood Recovery Information page

  • NSW Independent Bushfire Inquiry - Reminder

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    Council would like to remind you that the NSW Independent Bushfire Inquiry is holding the virtual community meeting for the Hawkesbury on Monday, 11 May at 5.00pm and there are spots available if you would like to book a space to speak at the Inquiry

    Follow this link to register for the meeting
    https://www.eventbrite.com.au/e/community-meeting-hawkesbury-11-may-2020-tickets-103198862576?fbclid=IwAR1HgcUA0OQIRS9Kb89Lu1CeGI0Zdok2G8c5YdJhnxinzl9ChaHoYPHYdDM

    The Inquiry has further extended the deadline for submissions to Friday 22 May 2020. The link to make a written submission is

    https://www.nsw.gov.au/nsw-government/projects-and-initiatives/make-submission-to-bushfire-inquiry?fbclid=IwAR2u65Pprx-dvtTYpXNMjMU-bnP18TGLEO8mLHtKuQ27p-uAov-ESFIugjU

  • Red Cross Bushfire Recovery Grants Now Open Until June 2020

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    A wide range of Red Cross grants are available to owners of bushfire affected properties. This is great news as it will help many property owners who have been impacted in the Hawkesbury.

    Immediate assistance is available for bushfire-affected people in financial hardship. The cash grants available are:

    • Emergency grant for people who have lost their homes
    • Injury grant for people who were hospitalised due to the fires.
    • Primary residence repair grant for home owners whose homes have been structurally damaged. From 12 March 2020, eligibility has been extended to include destruction or damage to critical private water, septic and/or power infrastructure.
    • Rebuild grant for owner-occupiers to assist with early stages of rebuilding.

    ℹ️ For all Red Cross grants please visit www.redcross.org.au/grants
    ℹ️Red Cross Financial Assistance Information Sheet https://www.yourhawkesbury-yoursay.com.au/54420/widgets/288215/documents/168771

  • OFFER EXTENDED UNTIL FRIDAY, 29 MAY 2020! FREE PLANTS FOR BUSH FIRE AFFECTED PROPERTIES

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    The Hawkesbury City Council Community Nursery is providing up to 10 free plants to our bush fire affected communities.

    The Nursery is offering the local plants to households to replace the native vegetation on properties that have been fire affected. If you are eligible to receive a selection of ground cover, shrubs and trees suitable for your property location, you will need to;

    1. Call Customer Service on 4560 4444 to register your details before Friday, 29 May 2020
    2. Nominate either a Wednesday or Saturday to collect the plants from the Hawkesbury Community Nursery, located at 10 Mulgrave Road, Mulgrave.
    3. Council will contact you after the 29 May 2020 to confirm your pick up date.

  • Red Cross grants for bushfire recovery

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    A wide range of Red Cross grants are available to owners of bushfire affected properties. This is great news as it will help many property owners who have been impacted in the Hawkesbury.

    Council has been in contact with Red Cross about the range of benefits they are making available to the Hawkesbury community.

    Immediate assistance is available for bushfire-affected people in financial hardship.

    The cash grants available are:

    • Emergency grant for people who have lost their homes.
    • Injury grant for people who were hospitalised due to the fires.
    • Primary residence repair grant for home owners whose homes have been structurally damaged. From 12 March 2020, eligibility has been extended to include destruction or damage to critical private water, septic and/or power infrastructure.
    • Rebuild grant for owner-occupiers to assist with early stages of rebuilding.
    • For all Red Cross grants please visit here.

    The closing date for applications is Thursday, 30 April. Check the bushfire grants Q&A if you have more questions or visit here.

    For any property owners who need assistance in applying for these grants, please contact Step by Step Recovery Support. To access the Step by Step Recovery Support Service, please call 0417 298 832 or email or Facebook

    COVID-19

    We know that many people may be unable to get to Recovery Centres or to friends and family who provide support for people to complete online applications or upload documents due to COVID-19 restrictions. If COVID-19 restrictions are impacting your ability to provide the required information for a grant, please contact us at 1800 RED CROSS (1800 733 276) and we can help.

    For any further enquiries please contact Council’s Customer Service on (02) 4560 4444 and ask for the Bushfire Recovery Officer.

  • Community Project Consultation

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    As our bushfire affected communities of Bilpin, Colo Heights and Macdonald Valley continue on their recovery, Council will be working with them on a community project which meets their needs. Over the coming weeks we will be consulting with our residents and asking them for feedback on what they would like to see as a Priority Project in their community.

    If you are a resident in one of these communities, we would appreciate your feedback via our survey on your community project.

    Bilpin www.yourhawkesbury-yoursay.com.au/bcp
    Colo Heights www.yourhawkesbury-yoursay.com.au/chcp
    Macdonald Valley www.yourhawkesbury-yoursay.com.au/mvcp

    If you would like further information or assistance with this survey, please contact our Customer Service Centre on 4560 4444.


  • Red Cross Webinar with Dr Rob Gordon

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    The Red Cross has joined with disaster expert Dr Rob Gordon for a webinar to talk about how we recover from bush fire while responding to COVID-19.
    Community members impacted by the bush fires along with people working within the support sector,are encouraged to watch and learn about looking after yourself, your family, friends and the broader community at this time.
    The recording is available on the Red Cross you tube channel at the following link https://youtu.be/1iQeaIJg_1Q.


  • Bushfire Recovery - Public Land Boundary Fencing Program

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    The NSW Government have announced a commitment of $209 million to help bushfire-affected landholders with the cost of rebuilding boundary fences adjoining public lands.

    If you are a private landholder who was impacted by the recent fires and share a boundary with public land you may be eligible to receive up to $5,000 per kilometre to contribute to the replacement of damaged boundary fences.

    Public lands includes the following;
    National parks
    Forestry Corporation land
    Traveling stock reserves
    Crown reserves, tenured roads and leases
    Roads managed by Roads and Maritime Services or Local Government.

    ℹ️Find out more here https://bit.ly/3epWLNJ

  • Bushfire recovery in the Hawkesbury

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    We are contacting you in relation to the recent bushfires which have affected our local communities in various ways. Many of our local residents are also volunteers with local Rural Fire Service Brigades who worked with emergency services to fight these fires and protect us, our properties and our businesses.

    We want to let you know that we are still working to help you and to make sure that you are aware of the many services and grants available to support you, our community members and local business in the journey to recovery.

    A key part of this recovery is the psychological and emotional wellbeing of all members of the community. When we feel stronger and more supported, the practical and tangible aspects of recovery are much more achievable. Hawkesbury residents affected by the recent bushfires or other emergency events can now access a free recovery support service called Step by Step.

    Step by Step Recovery Support

    Gateway Family Services launched the service in the Hawkesbury this week, using funding from the NSW Department of Communities and Justice and additional funding from Council. Step by Step aims to provide immediate emotional and social support. The service can also help community members with accessing grants, dealing with applications, insurance issues and by linking people to other recovery resources and services.

    Step by Step is using a variety of contact methods and tools including phone, email, video calls, facetime, Facebook (including Messenger), monthly newsletters and postal mail-outs to ensure that people are able to continue to access the support and assistance they need.

    The Step by Step Recovery Support service can be accessed via:

    Telephone on 0417 298 832

    Email at stepbystep@gatewayfamilyservices.org.au

    Facebook at www.facebook.com/Step-by-Step-Recovery-Support-Service-110797763847269/?ref=bookmarks

    The service is available Monday to Saturday from 9am to 6pm.

    If you or someone you know is distressed and needs support, the Beyond Blue Support Service offers short term counselling and referrals by phone and webchat on 1300 22 4636 or visit www.beyondblue.org.au for more information. Other support services to help you your family, friends or even strangers in need, include:

    • Mental Health Line – 1800 011 511
    • Lifeline Bushfire Recovery Line - 13 43 57
    • Mensline – 1300 789 978
    • Kids Helpline – 1800 55 1800.

    Bushfire submissions extended

    The deadline for submissions to the NSW Bushfire Inquiry and Royal Commission into National Natural Disaster Arrangement has been extended to 17 April, so act now to have your input included. The bushfires had a severe and lasting impact on our community and risked the lives of our firefighters and emergency services volunteers. This is your chance to your say about what happened and what needs to be done in future. Please call Council on 4560 4444 if you need assistance completing your submission or for a hard copy form.

    COVID-19

    While the Bushfire recovery remains a high priority for us, some operations are being adapted to respond to the restrictions being put in place to respond to COVID-19. While the COVID-19 virus brings new challenges to bushfire recovery due to local lock downs and social distancing, we are working to find ways to adapt and get through this tough time. For everyone in the community, including bushfire affected community members, we have created a COVID-19 webpage on Your Hawkesbury Your Say with advice and updates. Please take a look at https://www.yourhawkesbury-yoursay.com.au/Covid19 and Facebook www.facebook.com/hawkesburycitycouncil for regular community updates.

    We have also stepped up our online services to keep you connected with us and Council encourages you to make use of our many online services. For any enquiries, including bushfire recovery enquiries, please call Council’s Customer Service on 4560 4444 or email Council via council@hawkesbury.nsw.gov.au

    Council is also working closely with the NSW Government and lead contractor Laing O’Rourke to maintain momentum on the clean-up. We are working with Laing O’Rourke and community groups to identify other ways of communicating with our bushfire affected community members. As part of this, we are also looking at the possibility of online information sessions or webinars.

    The NSW Bushfire clean-up program has been confirmed as an essential service by the NSW Government, which will ensure the project can continue despite the measures being implemented to minimise the spread of COVID-19.

    Clean-up projects are being completed as quickly as possible to help our community move towards rebuilding and recovery.

    Laing O’Rourke’s dedicated project teams on the ground across the state are working closely with local sub-contractors to ensure appropriate safety measures are in place while clearance works are undertaken.

    We have listed below some key updates on how Council is collaborating with Government agencies and contractors to keep helping you and to keep the bushfire recovery process moving. If you have further questions or suggestions for us, we are listening and ready to help, with a dedicated position of a Bushfire Recovery Officer and trained Customer Service staff. Please contact us on 4560 4444 or email council@hawkesbury,nsw.gov.au

    Local Bushfire Recovery update

    Laing O’Rourke is continuing with the assessment of fire affected properties and clean-up activity. To date, 52 inspections have been undertaken with 30 properties deemed to be eligible for the clean-up. The clean-up of 7 properties has been completed. A satellite office has been set up in the Bilpin Community Hall carpark for the duration of the clean-up in the Local Government Area.

    Clearing of hazardous trees

    Council is continuing to assist property owners with the clearing of hazardous trees on bushfire affected sites. Currently, Council has undertaken over 48 tree inspections on properties in Bilpin, Colo and St Albans. The removal of hazardous trees on 31 properties has been completed to date with work on 4 further properties confirmed for next week in the Bilpin and Colo areas. Three properties have been assessed as requiring tree removal in St Albans (lower risk), which will be addressed after the tree removal in Bilpin and Colo.

    Council staff are continuing to contact residents to ensure that all properties that may be eligible for assistance with clean up works are registered with Service NSW. Currently, 91 residents are registered with Service NSW. Council is working with Laing O’Rourke to ensure that all property owners that are on Council’s database and who are registered with Service NSW are contacted.

    Free clean-up for bushfire affected orchards

    Council is working with the Department of Primary Industries (DPI) to assist with the clean-up of orchards in the Bilpin area. The DPI has identified seven orchardists and has undertaken site inspections on each of the properties to identify the support they will be providing under the grant program. Council is working with the DPI to develop a process for the disposal of netting, wire and posts and tress from the properties. The work is expected to be carried out over the next six months.

    The orchard clean-up is funded by the NSW Government and it is separate to the free clean-up program for eligible residential and commercial buildings destroyed by bushfires, which is being delivered by Laing O’Rourke on behalf of the State and Federal Governments.

    Free pre-lodgement advice

    Council is offering free pre-lodgement advice services to residents impacted by Bushfires. Following pre-lodgement advice, residents are also being offered access to further planning advice as needed. Five Pre-lodgement advice meetings and two further planning advice meetings have been held to date.

    Hawkesbury Business Hub

    For more information to help local businesses, visit Hawkesbury Business Hub

    www.yourhawkesbury-yoursay.com.au/hbh The business hub offers centralised information on the latest business information, particularly as it relates to COVID-19 and bushfires on businesses including media releases relevant to businesses and business opportunities.

    Council has been working directly with the Department of Treasury, Investment and Attraction Office to provide localised assistance to identify and make connections with companies in the Hawkesbury Local Government Area that could potentially assist with the shortage in supply chains. The information is being placed on the Hawkesbury Business Hub.

    A ‘Pilot Business Recovery Capacity Building Program’ has also been launched in April. It includes business mentoring, training and a Facebook business group to share and brainstorm. It will also provide additional support and resourcing for businesses. Contact our Customer Service Centre on 4560 4444 if you would like additional information.

    Bushfire Recovery Grant – for small business and non-profit organisations. Grants of up to $50,000 are available to eligible small businesses and non-profit organisations that have suffered direct damage to their premises or equipment as a result of the NSW bushfires.

    Special Disaster Grants – for primary producers. Up to a maximum of $75,000 in grant funding is now available to eligible primary producers in areas directly affected by the NSW bushfires and other declared Natural Disasters. The grant is designed to help primary producers pay for immediate costs associated with property clean-up, reinstatement activities and other emergency measures, such as disposing of dead stock, and rebuilding or replacing damaged or destroyed on-farm infrastructure.

    WIRES and Landcare Australia

    A $1 million partnership has been created to support the recovery of wildlife habitats impacted by bushfire and drought across Australia. The grants will provide eligible local Landcare environment networks and community groups access to grant funding of up to $20,000 to maximise and coordinate restoration projects.

    FarmHub

    Council continues to actively promote FarmHub which connects Australian farmers to a range of resources, services and support. This includes information such as the Directory of Government and Private assistance, Regional Climate Guides, A learning and development directory, articles and information relevant to managing a farm business during hardship.

    Bushfire Recovery

    Please visit www.yourhawkesbury-yoursay.com.au/bushfire-recovery for more information about Bushfire Recovery. This bushfire recovery site includes information on grants, relevant links and contact details to make it easier for the community to access all the latest information.

  • Step by Step Recovery Support Service

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    STEP BY STEP RECOVERY SUPPORT SERVICE
    Hawkesbury residents affected by the recent bushfires or other emergency events can now access a free recovery support service called Step by Step Recovery Support.
    This week Gateway Family Services launched the service in the Hawkesbury, using funding from the NSW Department of Communities and Justice and additional funding from Hawkesbury City Council.
    Step by Step aim to provide immediate emotional and social support to community members helping them access grants, submit applications, insurance issues and providing information on recovery resources.

    Step by Step will use a variety of contact methods and tools including phone, email, video calls, facetime, Facebook (including Messenger), monthly newsletters and postal mail-outs to ensure that people are able to continue to access the support and assistance they need.
    To access the Step by Step Recovery Support Service, call 0417 298 832 or email stepbystep@gatewayfamilyservices.org.au or Facebook https://www.facebook.com/Step-by-Step-Recovery-Support-Service-110797763847269/. To read Council's Media Release go to https://bit.ly/2V8Uiyx

  • Bushfire Clean-up Underway

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    Bushfire clean-up has started in our area. We understand that this can be an emotional time in the recovery process. You might want to check in on your friends and neighbours with a friendly phone call, and if you or someone you know needs help, reach out.

    The following are free services available 24 hours a day, seven days a week:
    ☎️Mental Health Line – 1800 011 511
    ☎️Lifeline Bushfire Recovery Line - 13 43 57
    ☎️Mensline – 1300 789 978
    ☎️Kids Helpline – 1800 55 1800
    ☎️Beyondblue – 1300 22 4636

    If you or someone you know is in immediate danger call 000.

    Impacted property owners who would like their property cleared must register with Service NSW as soon as possible. Call 13 77 88 or register at: www.service.nsw.gov.au/tran…/register-opt-nsw-bushfire-clean

Page last updated: 29 Mar 2023, 04:19 PM