Public Exhibition of the Draft Customer Service Experience Policy, Customer Feedback Policy and Customer Service Experience Charter

The Draft Customer Service Policy, Customer Feedback Policy and Customer Service Experience Charter have been revised by Council following a Customer Service Internal Audit conducted in February 2021.

The Customer Feedback Policy outlines how customers can provide feedback to Council, how we listen to customers and the principles we use to work towards an appropriate resolution. The Customer Service Experience Policy and Customer Service Experience Charter outlines the principles that drive, inform and direct staff on how to interact and connect with customers to ensure that they effectively contribute to a quality customer service experience and that services are delivered within agreed standards.

The Documents are listed under the Documents tab on this page, or can be viewed at:

• Council’s Administration Building, 366 George Street, Windsor, Monday to Friday during opening hours, 9am to 4pm.

Council will receive submissions via the Survey tab below, in writing addressed to the General Manager, by mail to Hawkesbury City Council, PO Box 146 Windsor NSW 2756, or by email to council@hawkesbury.nsw.gov.au(External link) until Wednesday, 28 June 2023.

Should you lodge a submission, it will be considered, along with any other submissions received and may be included in Council’s meeting business paper. Your submission, including any personal information is accessible by any person upon written application, subject to Council’s Privacy Management Plan and the Government Information (Public Access) Act 2009. The inclusion of personal information in your submission is voluntary. The information will ultimately be stored in Council’s records system.

The last day for the receipt of submissions is Wednesday 28 June 2023.

Enquiries should be directed to Council's Business Transformation & Customer Experience Manager on 4560 4444 or by email to council@hawkesbury.nsw.gov.au