Hawkesbury City Council plays a crucial role in shaping the future of our region. We provide over 50 services and facilities to more than 68,156 residents living in urban and rural communities spread across an area of 2,776 square kilometres, roughly the same size as the Sydney metropolitan area.

This large area, with its many towns and villages, makes communicating with our Hawkesbury community challenging. When we are communicating with our community we are dealing with a complex and diverse range of audiences who are often passionate about the place they have chosen to live in.

The community is at the heart of everything we do. Good communication and engagement will help us improve the delivery of our service, and inform, empower and connect our community. We know that communicating with our community needs to be at the core of what we do, and we want to do it better.

This Draft Communication and Engagement Strategy has been prepared as a framework to support all of Council’s plans, programs, and key activities, as part of Council’s commitment to encourage open, transparent and active relationships between Council and the community. The strategy builds on Council’s ongoing activities and actions implemented as part of the 2021-2025 Communication and Engagement Strategy.

The Draft Strategy can be viewed in the Documents tab on this page. Alternatively a copy can be viewed at:

• Council’s Administration Building, 366 George Street, Windsor.
  • Monday to Friday during opening hours from 9am to 4pm.

• Richmond Branch Library - 29 West Market Street, Richmond.
  • Monday-Friday - 9.30am to 6pm
  • Saturday - 9am to 1pm
• Hawkesbury Central Library - 300 George Street, Windsor
  • Monday - Friday - 9am to 7pm
  • Saturday - 9am to 1pm
  • Sunday - 2pm to 5pm

How to be involved
If you would like to provide feedback or comments on the Strategy, we encourage you to:

• Complete our online feedback form, use the links below to submit your online feedback, or
• return a hard copy submission.

If you are returning a hard copy submission, please quote Public Submission - Communications and Engagement Strategy 2024 at the beginning of your submission and return by Sunday 14 July, 2024.

via email: council@hawkesbury,.nsw.gov.au addressed to the General Manager

via post: Hawkesbury City Council, PO Box 146 Windsor NSW 2756

Should you lodge a submission, it will be considered, along with any other submissions received and may be included in a Council meeting business paper. Your submission, including any personal information, is accessible by any person upon written application, subject to Council’s Privacy Management Plan and the Government Information (Public Access) Act, 2009. The inclusion of personal information in your submission is voluntary, however, if not provided, may affect consideration of the submission. The information will ultimately be stored in Council’s records system.

Do you need assistance reading and accessing this page?

For a free interpreter call us via the Translating and Interpreting Service (TIS) on 131 450.